CRM Software review · Updated October 2026

Zoho CRM Review (2026)

Customizable CRM in the Zoho app suite.

Reviewed by our editorial team · How we rank · Advertising disclosure

The short version

Lots of customization at a low price. On our CRM comparison, it's labeled Best for budget-conscious teams.

Key facts

Free planUp to 3 users
PipelineDeals and forecasting
Integrations500+

What stands out

  • Free plan for up to 3 users
  • Lead scoring and forecasting
  • 500+ integrations

Pros and cons

Pros

  • Affordable
  • Highly customizable

Cons

  • Setup takes more effort

How Zoho CRM compares

Side-by-side comparison

Pipedrive
HubSpot CRM
Zoho CRM
Trustpilot rating
4.4
Trustpilot · 3,453 reviews
––
Free planNo (free trial)YesUp to 3 users
PipelineVisual, drag-and-dropVisual, customizableDeals and forecasting
Integrations500+Large marketplace500+
Visit siteVisit siteVisit site

Head-to-head comparisons

Alternatives to consider

What to check before you sign up

Whichever CRM provider you choose, compare these points:

  • Sales pipeline. A visual pipeline shows every deal by stage so nothing slips.
  • Automation. Automated follow-ups, lead scoring and task reminders save time as you grow.
  • Free plan and seats. Free plans often limit users, contacts or features. Check what happens when you grow.
  • Integrations. Make sure it connects to your email, calendar, phone system and other tools.

See CRM providers that fit your needs.

Compare CRM Software

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